Opening Times

Mon-Sat 9:00 - 5.00

weblogo-1
3-month-warranty

Open

9.30 - 5PM

Mon - Fri

Sat 10- 2pm

Terms & Conditions

By ordering a repair with us you are agreeing to all of our Terms and Conditions.

 

Any repair carried out by iFix Local will void any manufacturer’s warranty.

 

1. Warranty

Our repairs carry a limited 3 month manufactures warranty (Except liquid damage repair where we can't offer a warranty due to the nature of the damage) & signed completions of our post repair checks. The warranty excludes accidental damage and is not an insurance policy. Any devices returned broken by the customer/user is not covered. However if you are really unlucky and need a repair within the 3 months of your repair we give a 10% discount.

 

2. Quotation

The repair price quoted by us is an estimate only, based on the information you have provided. It is possible that the price to repair the unit is higher than the estimated price, for example, if the information provided by you was inaccurate, or if your unit has other faults that were unknown before the repair took place. On these occasions you will be contacted via email or phone to authorize a new repair quotation. If we can't get hold of you we will stop work until approved.

 

3. Minimum Charge

All repairs carry a "minimum charge". (£20 for phones & iPods - £35 for tablets and games consoles / Laptops & PCs) This cost covers engineer’s time and any parts used to attempt to repair the unit. After inspection, the minimum charge will become due when:

The unit is Beyond Economical Repair (i.e. it would be cheaper to replace the unit than fix it)

We provide a new repair quotation and you refuse this quotation

 

4. Turnaround time

Repairs usually take 1-3 days from the date they arrive at our repair centre, most repairs are carried out the same day we receive your device. During busier times or when there is a parts shortage it can take longer to be processed, but we will always try to be as fast as possible.

 

5. Warranty Period

In the unlikely event your unit becomes faulty within the warranty period please return the unit to us, we will investigate and respond. If the problem is related to the initial repair we carried out, we will carry out a further repair free of charge and only charge for additional parts if they are needed. If the unit has further problems not related to original repair or parts not replaced in previous repair we will contact you and let you make a decision with regards to the cost. We will attempt a re-repair on your unit TWICE after the initial repair. If after this, the unit is still faulty we will issue a refund (minus the minimum charge and any other costs involved). We will always need to see the unit and make sure it's faulty prior to issuing a refund. If you take your device to a different company for repair or inspection this will void your warranty from  iFix Local.

 

6. Cosmetic Damage

The nature of some repairs mean that slight cosmetic damage may be caused to your device. These can be corrected with additional replacement parts costing an additional price to the original repair. Please remember we are repairing your device and you are not getting a new replacement.

 

7. Unpaid repairs

Units will be held for a maximum of 60 days after they are either repaired, deemed BER or requiring a re-quote. We will make reasonable attempts to contact you by phone and email (3 times). If you have not made payment within 60 days, the unit will be auctioned / recycled to recover our costs.

 

8. Device not repaired

When you order a repair this repair may not get your device working again. For example, fitting a replacement screen to your device will only repair a faulty screen. Other damage or faults may be present due to the original damage to your device but not known  by you or us till during the disassembly process and in some circumstances your device may become beyond repair. Please keep in mind a device maybe partly working when we receive it but on inspection or examination due the way the units are designed and the fragile parts inside they may become unusable and no longer work to which we can not take responsibility for.

 

9. User data / information

We will do our utmost to retain any data on your unit, however we cannot be held responsible for lost data, including; - Software - Ringtones - Photos - videos – Contacts - Saved game data - Favourite locations - Music etc.

 

10.Touch ID

Please be aware we can not be responsible for loss of touch ID / Fingerprint scanner on your device. These can be damaged during the opening process of your device and can not be replaced or fixed.

 

11. Business Membership Customers Only.

Please be aware all invoices must be paid for within 30 days.

 

Please ensure you backup your device and save any important data before giving it to us.

 

By ordering a repair with us you are agreeing to all of our Terms and Conditions.