Privacy Policy & T&C’s

By ordering a repair with us you are agreeing to all of our Terms and Conditions.

Any repair carried out by iFix Local will void any manufacturer’s warranty.

1. Warranty

Our repairs carry a limited 3 month manufactures warranty (Except liquid damage repair where we can’t offer a warranty due to the nature of the damage) & signed completions of our post repair checks. The warranty excludes accidental damage and is not an insurance policy. Any devices returned broken by the customer/user is not covered. However, if you are really unlucky and need a repair within the 3 months of your original repair we give a 10% discount. (to a max of £10)

 

2. Quotation

The repair price quoted by us is an estimate only, based on the information you have provided. It is possible that the price to repair the unit is higher than the estimated price, for example, if the information provided by you was inaccurate, or if your unit has other faults that were unknown before the repair took place. On these occasions, you will be contacted via email or phone to authorize a new repair quotation. If we can’t get hold of you we will stop work until approved.

 

3. Minimum Charge

All repairs carry a “minimum charge”. (£20 for phones & iPods – £35 for tablets and games consoles / Laptops & PCs) This cost covers the engineer’s time and any parts used to attempt to repair the unit. After inspection, the minimum charge will become due when:

The unit is Beyond Economical Repair (i.e. it would be cheaper to replace the unit than fix it)

We provide a new repair quotation and you refuse this quotation

 

4. Turnaround time

Repairs usually take 1-3 days from the date they arrive at our repair centre, most repairs are carried out the same day we receive your device. During busier times or when there is a parts shortage, it can take longer to be processed, but we will always try to be as fast as possible.

 

5. Warranty Period

In the unlikely event your unit becomes faulty within the warranty period please return the unit to us, we will investigate and respond. If the problem is related to the initial repair we carried out, we will carry out a further repair free of charge and only charge for additional parts if they are needed. If the unit has further problems not related to the original repair or parts not replaced in the previous repair we will contact you and let you make a decision with regards to the cost. We will attempt a re-repair on your unit TWICE after the initial repair. If after this, the unit is still faulty we will issue a refund (minus the minimum charge and any other costs involved). We will always need to see the unit and make sure it’s faulty prior to issuing a refund. If you take your device to a different company for repair or inspection this will void your warranty from iFix Local.

 

6. Cosmetic Damage

The nature of some repairs means that slight cosmetic damage may be caused to your device. These can be corrected with additional replacement parts costing an additional price to the original repair. Please remember we are repairing your device and you are not getting a new replacement.

 

7. Unpaid repairs

Units will be held for a maximum of 60 days after they are either repaired, deemed BER or requiring a re-quote. We will make reasonable attempts to contact you by phone and email (3 times). If you have not made payment within 60 days, the unit will be auctioned/recycled to recover our costs.

 

8. Device not repaired

When you order a repair this repair may not get your device working again. For example, fitting a replacement screen to your device will only repair a faulty screen. Other damage or faults may be present due to the original damage to your device but not known by you or us till during the disassembly process and in some circumstances, your device may become beyond repair. Please keep in mind a device may be partly working when we receive it but on inspection or examination due to the way the units are designed and the fragile parts inside they may become unusable and no longer work to which we can not take responsibility for.

 

9. User data / information

We will do our utmost to retain any data on your unit, however, we cannot be held responsible for lost data, including; – Software Installs- Ringtones – Photos – Videos – Contacts – Saved Game Data – Favourite Locations – Music etc.

 

10.Touch ID

Please be aware we can not be responsible for the loss of touch ID / Fingerprint scanner on your device. These can be damaged during the opening process of your device and can not be replaced or fixed.

 

11. Business Membership Customers Only.

Please be aware all invoices must be paid for within 30 days.

 

Please ensure you back up your device and save any important data before giving it to us.

 

By ordering a repair with us you are agreeing to all of our Terms and Conditions.

Who we are

Our website address:

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Visitor comments may be checked through an automated spam detection service.

 

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